Some Changes Coming to Support
Hope everyone is having a great week! Some quick updates coming to Zune support over the next few months. The support team here at Zune is looking to make the support system more efficient, combining online resources, phone support, and the community assistance from the Zune forums.
You’re also going to see additional online tools to help with support issues, tips and tricks, and how-to questions. Because we’re going to be adding more online and self-help support modules, the phone support system is going to shift to trouble-shooting and problem solving: issues with installation; setup; wired connectivity and sync; device repair issues; or issues with Zune Marketplace. For more details, head over to the support section on Zune.net
If you haven’t already, check out the Zune User’s Guide. It’s a great how-to on all things Zune, like software, Zune Marketplace, device questions and more.